HRM-104 Front Office Operations

This course identifies the principles of the organization and operation of public lodging facilities. It covers in detail various management systems at the front desk and behind the scenes. It examines the types of communications between the front office and other departments. Managerial reporting, budgeting, modern technology, customer service skills and future trend discussions are incorporated each session. The course examines the symbiotic relationship between the front office and the rest of the hotel. Lecture [3.00].



Syllabus for this course.