Computer Technical Support Certificate
Code: CERT.COMP.SUPPORT
This certificate program emphasizes troubleshooting and diagnostic skills for both hardware and software issues encountered at a Help Desk. Preparation includes computer support, upgrade and repair functions. This program assists with preparation toward the CompTIA A+ Certification.
Program Learning Outcomes
- Troubleshoot and solve a variety of equipment‐related issues in a workplace environment.
- Make recommendations regarding appropriate equipment acquisition, maintenance, upgrade and life‐cycling in the workplace.
- Use standard business productivity software to support electronic projects.
Career Pathways
| Computer technician |
Computer systems analyst |
Computer support specialist |
Recommended Semester Sequence
First Semester
| INF-101 | Introduction to Information Technology | 3 |
| INF-103 | Introduction to Programming (Python) | 3 |
| INF-108 | PC Maintenance | 3 |
| INF-114 | Microsoft Office [Office 2019] | 3 |
| INF-160 | Networking Technologies and Data Communications | 3 |
| WRT-101 | English Composition I | 3 |
| Total Credit Hours: | 18 |
Second Semester
| |
General Education Elective** |
3 |
| INF-219 | Database Administration | 3 |
| INF-253 | Technical Communications | 3 |
| INF-254 | Unix/Linux Network Administration | 3 |
| INF-267 | Network Security | 3 |
| Total Credit Hours: | 15 |
General Education Requirements
| |
General Education Elective** |
3 |
| WRT-101 | English Composition I | 3 |
| Total Credit Hours: | 6 |
Restricted Program Requirements
| INF |
Operating System Restricted Elective* |
3 |
| INF-101 | Introduction to Information Technology | 3 |
| INF-108 | PC Maintenance | 3 |
| INF-114 | Microsoft Office [Office 2019] | 3 |
| INF-160 | Networking Technologies and Data Communications | 3 |
| INF-163 | Internet Concepts and Applications | 3 |
| INF-253 | Technical Communications | 3 |
| INF-267 | Network Security | 3 |
| BUS-101 | Introduction to Business | 3 |
| Total Credit Hours: | 27 |
Total Credit Hours: 33
Specific Program Notes
Students are encouraged to take their courses in semester sequence order.
Please note that required courses may have prerequisites. Click on each course to view details.
**General Education Course List.
Students enrolled in this program ARE REQUIRED to successfully complete a course in basic algebra if indicated by Placement Testing.