Computer Technical Support Certificate

Code: CERT.COMP.SUPPORT

This certificate program emphasizes troubleshooting and diagnostic skills for both hardware and software issues encountered at a Help Desk. Preparation includes computer support, upgrade and repair functions. This program assists with preparation toward the CompTIA A+ Certification.

Program Learning Outcomes

  • Troubleshoot and solve a variety of equipment‐related issues in a workplace environment.
  • Make recommendations regarding appropriate equipment acquisition, maintenance, upgrade and life‐cycling in the workplace.
  • Use standard business productivity software to support electronic projects.

Career Pathways

Computer technician  Computer systems analyst Computer support specialist 

Recommended Semester Sequence

First Semester

INF-101Introduction to Information Technology

3

INF-108PC Maintenance

3

INF-114Microsoft Office [Office 2016]

3

INF-160Networking Technologies and Data Communications

3

INF-163Internet Concepts and Applications

3

WRT-101English Composition I

3

Total Credit Hours:18

Second Semester

INF  Operating System Restricted Elective* 3
  General Education Elective** 3
BUS-101Introduction to Business

3

INF-253Technical Communications

3

INF-267Network Security

3

Total Credit Hours:15

General Education Requirements

  General Education Elective**  3

WRT-101English Composition I

3

Total Credit Hours:6

Restricted Program Requirements

INF  Operating System Restricted Elective*  3
INF-101Introduction to Information Technology

3

INF-108PC Maintenance

3

INF-114Microsoft Office [Office 2016]

3

INF-160Networking Technologies and Data Communications

3

INF-163Internet Concepts and Applications

3

INF-253Technical Communications

3

INF-267Network Security

3

BUS-101Introduction to Business

3

Total Credit Hours:27

Total Credit Hours: 33

Specific Program Notes

*Operating System Restricted Elective:

INF-232 Windows Client

INF-235 Advanced PC Upgrade, Maintenance, and Diagnosis

INF-254 Unix for the Network Administrator

**General Education Course List.

Students enrolled in this program ARE REQUIRED to successfully complete a course in basic algebra if indicated by Placement Testing.